If the freedom of speech is taken away then dumb and silent we may be led, like sheep to the slaughter.
- George Washington
Tuesday, 4 January 2011
As eny fule who hav worked with the telephone kno, getting things like spelling and people's names right is essential. Ask them to repeat; get them to spell it; use the phonetic alphabet if necessary; but GET IT RIGHT. Our new receptionist has yet to learn this vital lesson, and yesterday she sent out a message to say:
Derek from Corse Bruises will be here tomorrow to fix the tap.
I was asking all round the building who the bloody hell Corse Bruises were, until it dawned on me.