Bear with me ...

Nowhere Towers, having survived the onslaught of the Kitchen Fitters, Double Glazers and Boiler Installers (all at once) became afterwards a haven of peace, at least until Christmas. This weekend, it started all over again, on a smaller scale, with Anna's engagement of a friendly local man who is 'tidy like' at decorating. The living room is now denuded of everything but a heavy armchair and a Broadwood piano, so we are taking our recreation in the study (filled with the erstwhile contents of the living room) and eating standing up in the kitchen. Anna has commandeered the only horizontal space for the MonsterMac, leaving me with no option but to blog on my knees. Literally, not metaphorically.

In other news, the fault with the Sprint's steering which led, inter alia, to my minor crashlet the other evening, is being dealt with. I have removed the bodywork and the front forks and, after a considerable struggle against the depredations of time (in the form of seized parts and corroded fasteners) I have dismantled the steering stem. No bloody wonder it was a crash waiting to happen. The bottom bearing creaked and groaned like a rusty fairground carousel and the movement of the bearing (which should, according to the manual, be a smooth and almost silent spin) was jerky, uneven and utterly recalcitrant. New bearings are now on order, and await my next few days off to fit them, refurbish the forks, and possibly check the valve clearances while the plastics are off.





This is after a thorough clean. These bits should be shiny. Ugh.

All of which is a long way of saying that blogging will be light for a day or two until order and sanity are restored to the homestead. Keep the comments coming - I get everything in email even if I don't visit the blog, and I appreciate them all. Responses will be made in duke horse.

It's over ...

... well, the kitchen part is.

Apart from the snag list, which runs to a page and a half.

But we are breathing a sigh of relief, and when we have cleared all the dust out of the cupboards and the grout off the tiles, we will be moving back in.

A cup of tea and a slice of toast, all in one place. Tomorrow, silence and a bit of privacy.

Luxury.

Next up - central heating blokes.

Getting on my Wickes

I posted yesterday about how Nowhere Towers was in utter chaos, and that the major cause of the stress was the sheer bumbling disorganisation of the kitchen fitting operation.

We got a couple of estimates when we were planning this, and Wickes were not only the cheapest quote by a country mile, but gave the most confidence that the work would be planned and executed professionally. The 'planning consultant' we dealt with was efficient, creative and confidence-inspiring. So we went with Wickes. I don't regret this decision, although it's been a bit of a bumpy ride thus far. The individual fitters seem pleasant people and good at what they do, but the planning of the work has been inept. It would be too painful to go through every single cockup, so I will leave you with one image which will stick in the mind for a while. Imagine all the kitchen units fitted, worktops polished and in place, new gas hob installed and connected, spotlights fitted and working, and then remembering that the cooker hood needs a hole through the wall above the hob. Cue an hour of house-shattering drilling two feet away from all the new kit. Mess, dust, debris, and the inevitable 'oo-er, I've damaged the new units, now how can that have happened?'

Or deciding to cut a channel down a wall to fit cables for a new power socket, a week after the wall was decorated, and then blobbing on some Polyfilla and a bit of paint and pretending it never happened.

We were promised, by the smooth design consultant, that once the work began, it would continue without a break, and would be completed in 7-10 working days. As it happened, there was usually only one guy working, and because they had to come from Ammanford (about 60 miles away), they usually turned up between 10 and 11 am and left by 4 pm. Each of them was pleasant and did a good job, but the feeling of 'getting nowhere' was worsening by the day.

Yesterday, the hole-saw vs new hob grudge match, and the fact that we were now on Day Sixteen Out Of Seven To Ten tipped me over the edge. I went back to Wickes, sat the new design consultant down (the original chap had 'left the company') and told her what was going on. I'm bad at complaining. I either give up too easily or I lose my rag and end up going way over the top. Yesterday I was calm and factual, but very positive. I was quite pleased with myself.

My words had the desired effect, because this morning early there were three vans and two cars on the drive, and the kitchen was full of workmen. Suddenly, things are moving. The boss of the installing company has had my snag list with both barrels and - strangely - all the items are already in hand. A thorough check of all the equipment has revealed several key items missing, so they are now on order. We are told it should be finished by tomorrow night. I hope so.

One thing the girl in Wickes needs to learn, though: the use of 'sorry' as a key component in your Customer Service toolkit. She listened to my tale of woe, agreed it was unacceptable, and she has obviously kicked some arses very hard indeed afterwards. But the word 'sorry' wasn't used once, and I still feel a niggling sense of injustice that I had to go through all this just to get the job done. Here's a lesson for all you customer-facing dudes out there: the first words you should say are "I am sorry to hear that, and I will try my best to fix things for you." And sound genuine.

After that, it's just clearing up the details.

Fifteen Puzzle

This is a rant. Bear with me.

I don't know if you ever had one of these when you were younger? I always called them 'sliding tile' puzzles, but I now know (thank you Mr Google) that their correct name is 'Fifteen Puzzle'. The tiles are all loose but with slots along their edges that mean you can only move them past each other in certain directions. To move one, you have to move another first. The puzzle comes to you scrambled, and the trick is to slide them all around until they read 1-14, as above. The place where the 15th tile should be is, of course, necessary or no movement could take place. I suppose it should really be called a Fourteen Puzzle, but hey.

For the last three weeks, Nowhere Towers has been a Fifteen Puzzle. Let me explain.

Anna's mother died last year and the family home was sold. Anna received a small inheritance: not enough to go mad with, let alone retire on, but enough to get a few things done to the house that badly needed doing. The Formica tops in the 1976 kitchen were peeling away from the base chipboard like a clown's shoes, so a new kitchen was first on the list. All the window frames were in poor condition, and some were actually rotten. In two places, fortunately in the two small extensions that house the utility room and the 'gentleman's bathroom' at the other end and not the main part of the house, the roof had failed and water was coming in when the wind was in the South-West. And, lastly, the water pipes.

The house we live in was originally a two-room farmhouse, one for the people and one for the animals, probably built in the 17C or 18C. Some of the walls are three feet thick. Over the years, it was extended - our bedroom at one point was a deep-litter chicken house and the kitchen was a dairy - and that has given it its rather odd aspect: it is six rooms long, but only one room wide, with a corridor down one side like a railway carriage. In the early 70s it was converted for use as a holiday let.

As cheaply as humanly possible. And therein lies the problem.

Everything that was done to the house to make it 'modern' (ahem) was done by a friend of a friend, know a bloke in the next village, he'll see you right, cash-in-hand, know what I mean, and was done without any forethought for the people who might be living there in 20 years' time. Apart from thinking that tiling a virtually flat roof was a good idea (that's one leak explained), the 'builders' decided to bury all the water pipes six inches down when they laid the concrete slab that replaced the original floors. Over the years, the alkalis in the concrete dissolve the copper of the pipes and, hey fucking presto, a leak. A leak that seeps into the concrete. A leak that you don't know about until the whole room floor is damp, and which you can't find because it is buried and the plans, if there ever were any, are lost. On four occasions now we have had to dig up most of a room floor to find a leak (one underneath a partition wall, FFS) which has been dribbling away for weeks unbeknownst to us, and on each occasion a simple pipe repair has been accompanied by ruined carpets, builders' rubble in massive quantities, huge disruption, and a honking great bill at the end of it all. Ten years ago, our plumber blanked off all the buried central heating pipes and ran new pipes through the attic space, with a drop down to each radiator. It works extremely well. We have now decided to do the same to all the domestic hot and cold water pipes. And while we're at it we thought a new boiler would be a good idea, as the old one is 35 years old and drinks oil like a sailor on shore leave while utterly failing to heat the furthest half of the house. In for a penny, and all that.

Now, Anna is a lady of many talents, but being patient is not one of them. She ordained that she wanted all of this work completed by Christmas, and got competitive estimates for all of the work. And then she asked them all to start as soon as possible.

Bad move.

First, we had to clear the kitchen. We now have the crockery on a windowsill in the corridor, the kettle, coffee, tea etc, on a chair in the hall, the basics (pasta, spices, peanut butter) on a table in the study, the rest of the food and all the pots and pans on the bed in the spare bedroom, all the cleaning stuff from the utility room in the garage - under, over and around the new kitchen units - the composting bin under a chair somewhere, and ... oh, I've lost track of it all. Everywhere you go in the house, you have to dodge things and turn sideways to get round obstacles, I need to go to three places just to make myself a bit of breakfast when I come in from work, balance my bowl on the sugar basin to put the milk in, make a cup of coffee standing sideways in the corridor, and then eat it on my knee in the Arab Empty Quarter of the living room. Hence the Fifteen Puzzle reference. To do one thing, you have to do three unrelated things to assemble the materials or make room before you can start. The missing fifteenth tile is about a square metre of carpet at the crossways between the nave of the corridor and the North Transept of the hallway. Everything must pass through this space, often repeatedly, for anything to happen. This is stressful in and of itself, but manageable in the short term. But then the invasion came.

The windows men came first and, true to their word, took about a week to replace every window, fascia board and gutter in the house with hardly any disruption at all. But they couldn't finish the utility room extension, because the roof bloke needed to come and replace the roof first. So they went away, leaving all their stuff in the driveway. The roof bloke had another job to finish first, and the kitchen men came to make a start before he could get it done. They ripped out the old kitchen units and left them in another part of the driveway. (The units are still there.) Then the roof bloke decided he could make it after all and turned up to take the roof off. Unfortunately, the utility room is the only access to the kitchen, and it is small. So the kitchen men and the roof bloke were tripping over each other for a couple of days while the roof bloke fitted a fibreglass roof and covered the floor, waste bin, dog bed and dog in epoxy resin. The roof bloke dumped all the old roof tiles in another part of the driveway, and the broken plasterboard and rubble next to the kitchen detritus, hoping the kitchen men wouldn't notice, only they did and it caused a row, and then went away, and the windows men came to finish the extension - only to find that the roof bloke hadn't allowed for the rain gutter to be fitted and they had to saw half of it away to get the gutter done. All this time, the kitchen men are busy ripping out the old kitchen and preparing for the new in the biggest, most incompetent clusterfuck I have ever seen. That deserves a post to itself, so let me just say that my dog could have organised it better. And he's as thick as pigshit.

Windows men been and gone, roof blokes been and gone, kitchen men are still clusterfucking about, and now the plumbers come to start fitting the new boiler. Which, you may have guessed, is in the tiny utility room. And the kitchen men are busy building and installing units, painting walls, glossing doors, tiling the floor and walls, fitting new sockets and lights (yes, all at the same time), while tripping over the boiler fellers who are kneeling in the utility room trying to understand the illogical and random plumbing ... and unblocking the washing machine drain, down which the tiling bloke had emptied all his unused grout the night before. Everything in the house is covered with dust and the carpets are filthy.

I reckon we are about half way with the project. I came home from work this morning and had a couple of hours' sleep, and then I got stuck in to the householder's duties of assisting with heavy lifting, helping to find whether this big thick cable is for the shower or the cooker and giving my thoughts on whether it needs a 6mm or an 8mm earth bond taking back through the attic to the distribution board (answer: pass), making gallons of coffee (we've been through more instant coffee and sugar in the last 3 weeks than we usually do in a year), finding things that they have put in my garage and lost, and remaining calm. I am calm. Anna is not calm. Anna is chewing the carpet with frustration and fatigue.

That feels better. Thank you for listening.

But al shal be wel, and al shal be wel, and al manner of thyng shall be wele.